Frequently Asked Questions

Discover more in our FAQ

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Support hours: Monday-Friday, 7am-3pm

How do I cancel an order?

See our Return Policy for return details.

How do I change my order?

If you need to change your order after it's been submitted, please reach out to Brand Fuel Customer Service at 1-800-319-6778, or email customer service.

To modify selected items or the chosen shipping method after checkout, we'll need to cancel your original order, allowing you to place a new one.

How do I track an order?

All orders will receive an order acknowledgement after the order is placed. If you did not get an email acknowledgement, please contact Brand Fuel Customer Service at 1-800-319-6778, or email customer service. Orders typically ship within 24 hours during the work week. Orders placed on Friday, typically ship on Monday. When orders ship, buyers will receive a tracking number so they can see when and through what method they can expect delivery.

My size doesn’t fit, what should I do?

See Cancel / Return / Refund Policy above. For exchanges, please be sure to use the size charts for apparel located on the product page.

How do I return my order?

See Cancel / Return / Refund Policy above.

My order says delivered, but I never received it. What do I do?

Please contact Brand Fuel Customer Service at 1-800-319-6778, or email customer service to review the situation, work with the shipper to find the shipment and possibly to replace your order.

What is this charge for on my credit card? How does the charge appear?

Charges will appear as “Brand Fuel” on your statement. Brand Fuel is the authorized 3rd party merchandising partner for ACS.

How do we handle chargebacks?

Charges will appear as “Brand Fuel” on your statement. Brand Fuel is the authorized 3rd party merchandising partner for ACS.

What products do we sell with the ACS logo on them?

We work with Brand Fuel, the authorized 3rd party merchandising partner for ACS to offer a specialty catalog of items such as drinkware, apparel, bags, decals, towels, golf products, desk and computer accessories, executive gifts, hats, as well as wellness and lifestyle items.

How do I make an order?

You can place an online order by navigating to www.shop.cancer.org.

Can I make an order by phone?

Yes. Please contact Brand Fuel Customer Service at 1-800-319-6778.

What is the customer support email address?

acs@brandfuel.freshdesk.com

What is the customer support telephone number?

800-319-6778

What is the customer support promise SLA?

See our Return Policy for return details.

How quickly are items delivered?

Orders will delivery based on shipping method chosen, typically within 5 days in US.

Are there any discount codes?

There will be discount codes, promotions, and specials run periodically. Currently, we are working on a free freight based on order volume promotion.

Hours of operation for phone?

8:30am - 5:30pm ET, M-F

How quickly does your support team respond to email inquires?

Customers receive an automatic response stating their inquiry has been received and that we will respond within 24 hours. Our service team reviews inquiries all day so when there is an urgent need, they can and do prioritize those.